Guest Experience development and training
Experience destinations are crafted to cater to the preferences of modern families. Pioneering these experiences involves shaping businesses to embody a unique brand, reflecting the character of the market and fostering an emotional connection with guests. The transformation takes place when guests’ perception surpasses their expectations, leaving them feeling truly special. This leads to them enthusiastically sharing their experience with others long after they’ve left and giving them a reason to return.
Many businesses have become complacent, relying on outdated service presentations. When consumers sacrifice the “real” value they desire, for lack of anything better, their willingness to re-visit dramatically declines. Intangible “people” value experiences are in in high demand, while average or below average transactional businesses are common and continue to struggle, as the size of the family market compresses. The worst brand is the one perceived as a low priced, commodity.
Mastering guest expectations with basic service tasks is the foundation, while engaging, meaningful, emotional connection drives repetitive loyal guests. FL Price will evaluate and define your current service culture, standards and operation, then reengineer it , utilizing industry proven templates, best practices and virtual support to assist clients in their transformation. It starts with redevelopment of deficient service delivery, then surpasses service mastery to become an experience destination, where your people become your most valued attraction.
Guest Experience development and training
Experience destinations are crafted to cater to the preferences of modern families. Pioneering these experiences involves shaping businesses to embody a unique brand, reflecting the character of the market and fostering an emotional connection with guests. The transformation takes place when guests’ perception surpasses their expectations, leaving them feeling truly special. This leads to them enthusiastically sharing their experience with others long after they’ve left and giving them a reason to return.
Many businesses have become complacent, relying on outdated service presentations. When consumers sacrifice the “real” value they desire, for lack of anything better, their willingness to re-visit dramatically declines. Intangible “people” value experiences are in in high demand, while average or below average transactional businesses are common and continue to struggle, as the size of the family market compresses. The worst brand is the one perceived as a low priced, commodity.
Mastering guest expectations with basic service tasks is the foundation, while engaging, meaningful, emotional connection drives repetitive loyal guests. FL Price will evaluate and define your current service culture, standards and operation, then reengineer it , utilizing industry proven templates, best practices and virtual support to assist clients in their transformation. It starts with redevelopment of deficient service delivery, then surpasses service mastery to become an experience destination, where your people become your most valued attraction.
Guest Experience development and training
Frank Price’s Online Training Module subscriptions offer an indispensable resource for businesses focused on enhancing guest experience. With specialized subscriptions tailored to various facets of customer interaction, including Guest Experience, Parties and Groups, Personality HR System, and the Ferret Personality App, entrepreneurs can effectively equip their teams with the skills and knowledge needed to excel in providing top-notch service.
Each subscription comprises comprehensive Development modules and templates, facilitating continuous growth and adaptation within the industry. From onboarding new staff with onboard training modules to refining front-line skills through targeted training modules, these subscriptions cover every aspect of guest interaction, ensuring consistency and excellence across the board.
Priced affordably starting at just $150 per month, Frank Price’s subscriptions offer exceptional value for businesses of all sizes. Whether it’s accessing white sheets for in-depth analysis or utilizing customizable templates for streamlined operations, the subscriptions empower businesses to elevate their guest experience strategies without breaking the bank. By investing in these powerful tools, entrepreneurs can cultivate a workforce that not only meets but exceeds customer expectations, ultimately driving satisfaction, loyalty, and business success in the competitive landscape of guest-centric industries.
Commitment
FLP is committed to being your partner in success.
Frank specializes in the development and training of an “experience destination” culture, customized party / event program, sales system, team selection system (placement by personality temperament) and training systems that build habit, for consistent delivery.
From initial design to implementation, as well as ongoing training and coaching solutions, FLP is committed to being your partner in success.
“Be the contrarian and flip your mind set. Instead of spending 90% of your time on the condition and 10% on the actionable solution … Spend 90% of your time on the actionable solution and 10% on the condition.”
Frank Price